Delivery & Returns
Convenient Next Day Delivery
We know how important it is to have your packaging on time. Forecasting sales volumes can be difficult and keeping storage cost low is a must. To support your business with maximum flexibility, we offer convenient next-day delivery.
Order now before 3 pm and we deliver the next working day (Monday to Friday). The cut-off time for orders that need to be delivered by pallet is 12:00 noon. For any queries please contact us.
Our Delivery Options
|
Location |
Delivery time |
Delivery cost for an order value less than £100 (excl. VAT) |
Delivery cost for an order value from £100 to £149.99 (excl. VAT) |
Delivery cost for an order value greater than £149.99 (excl. VAT) |
|
UK Mainland |
2-3 day delivery |
£6.99 |
£8.49 |
FREE |
|
Location |
Delivery time |
Delivery cost |
|
UK Mainland |
Next day delivery |
£10.95 |
|
Location |
Delivery time |
Delivery cost for an order value less than £100 (excl. VAT) |
Delivery cost for an order value greater than £100 (excl. VAT) |
|
Other UK postal codes: |
2-3 day delivery |
£29.99 |
£19.99 |
|
Next day delivery |
£39.99 |
£39.99 |
Certain SKUs are classified as high-volume items and will receive expedited next-day delivery.
We are not yet delivering to Isle of Man, Isle of Wight, Channel Islands, Orkney, Shetland & Outer Hebrides Islands and Republic of Ireland or other international destinations. We are adapting to new invoicing requirements to ship to Northern Ireland and hence cannot accept orders until this is ready. We do not dispatch orders on weekends or public holidays.
Delivery will take longer for customised or bespoke orders. Please consult our customer support team for details on your specific order.
30 Days Return Policy
It is important to us that you are happy with your order. If your order is not what you expected you can return it within 30 days and we will give you a refund. You will have to cover the shipping costs for the return if you change your mind about an order.
Our 30 days return policy and the right of withdrawal does not apply to bespoke or customised goods.
Please contact our customer support on +44 01908088888 or help.uk@dssmith.com to set up your return claim.
Faulty Products
We take great care with picking, packing and shipping your order. However, if you have received damaged products or the wrong items, please contact us within 5 working days after delivery on +44 01908088888. We will arrange collection and replacement of your products at our expense.
For further details regarding our delivery and return policies please refer to our Terms & Conditions.
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