Delivery & Returns

Convenient Next Day Delivery

* Due to the high volume of shipments during the Black Friday season and to avoid possible delays, the next day delivery shipping service will be disabled. Orders will be shipped only with the standard delivery service.

We know how important it is to have your packaging on time. Forecasting sales volumes can be difficult and keeping storage cost low is a must. To support your business with maximum flexibility, we offer convenient next-day delivery.

Order now before 2:30 pm and we deliver the next working day (Monday to Friday). The cut-off time for orders that need to be delivered by pallet is 12:00 noon. For any queries please contact us.

Our Delivery Options

Location

Delivery time

Delivery cost for orders under £100 (excl.VAT)

Delivery cost for orders over £100 (excl.VAT)

UK Mainland

2-3 day delivery

£6.99

FREE

Next day delivery

£10.95

£3.96

Other UK postal codes:
AB|DD|FK|IV|KW|KY|PA|PH|BT

2-3 day delivery

£29.99

£19.99


Certain SKUs are classified as high-volume items and will receive expedited next-day delivery.

We are not yet delivering to Isle of Man, Isle of Wight, Channel Islands, Orkney, Shetland & Outer Hebrides Islands and Republic of Ireland or other international destinations.

For orders delivered to Northern Ireland, please get in touch with our sales department by phone +44 01908 088 888 or email shop@dssmith.com.

We do not dispatch orders on weekends or public holidays.

Delivery will take longer for customised or bespoke orders. Please consult our customer support team for details on your specific order.

30 Days Return Policy

It is important to us that you are happy with your order. If your order is not what you expected you can return it within 30 days and we will give you a refund. You will have to cover the shipping costs for the return if you change your mind about an order.

Our 30 days return policy and the right of withdrawal does not apply to bespoke or customised goods.

Please contact our customer support on +44 01908088888 or help.uk@dssmith.com to set up your return claim.

Faulty Products

We take great care with picking, packing and shipping your order. However, if you have received damaged products or the wrong items, please contact us within 5 working days after delivery on +44 01908088888. We will arrange collection and replacement of your products at our expense.

For further details regarding our delivery and return policies please refer to our Terms & Conditions.

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